Waiter & Waitress Wait Staff Training Handbook: A Complete Guide to the Proper Steps in Service
Lora Arduser
ISBN: 9781620230565
Vydavatelství: Atlantic Publishing Group,
Rok vydání: 2019
Vazba: Paperback
Počet stran: 288
Původní cena: 690 Kč
Výstavní cena:
587 Kč(t.j. po slevě 15%)
(Cena je uvedena včetně 10% DPH)
Katalogová cena: 19 GBP
Nárok na
dopravu zdarma
Termín dodání na naši pobočku v Brně je přibližně 3-4 týdny.
Packed with new information, the revised edition of this best-selling manual was designed for use by all food service serving staff members. The guide covers all aspect of customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. Step-by-step instructions cover hosting, seating guests, taking/filling orders, loading/unloading trays, table side service, setting an elegant table, folding napkins, promoting specials, upselling, handling problems, difficult customers, tips and taxes, and handling the check and money.