Revolutionize Your Customer Experience
C. Shaw
ISBN: 9781403936035
Vydavatelství: Palgrave Macmillan
Rok vydání: 2004
Vazba: Hardback
Počet stran: 224
Původní cena: 1 840 Kč
Výstavní cena:
1 656 Kč(t.j. po slevě 10%)
(Cena je uvedena včetně 10% DPH)
Katalogová cena: 56.99 EUR
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Termín dodání na naši pobočku v Brně je přibližně 3-4 týdny.
In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.